Yaplog

Support

Need a hand? We're happy to help.

Email yaplog@neu.so. Tell us your phone model, operating system version, and what happened. Please don't attach recordings or transcripts unless we ask.

It isn't logging anything

Check that microphone access is allowed for Yaplog in your phone's settings, and that listening is switched on in the app. Yaplog only saves clips when it hears speech, and it pauses when free space drops below 1 GB. If "Only while charging" is on, transcription waits until your phone is plugged in.

Transcripts are missing or wrong

Speech is transcribed a little after it's heard, and can wait while the app is in the background. Opening the app catches up. A larger speech model in Settings can be more accurate on phones with enough memory. For languages other than English, choose "Any language" under Transcription in Settings.

The AI can't answer

Pick a chat model under Settings → Chat model first. Lighter models are faster; smarter ones need more memory and storage. Answers only draw on what's in your log, so be specific about the day or time where you can.

Model downloads fail

Models are large. Make sure you have a stable connection and at least 1 GB free beyond the model's size. If "Download over Wi-Fi only" is on, connect to Wi-Fi.

Deleting your data

Settings → Delete saved recordings removes kept audio. Settings → Delete my whole log removes transcripts, recordings, and chats. Deleting the app removes everything. We never receive your log, so we can't restore it.

Read more in our Privacy Policy and Terms.